Methods of Payment

Gateway Cineplex and Ali Mall Cinemas accept GCash, and Visa/Mastercard credit or debit cards for your cinema ticket purchases.

Order Confirmation

After online purchase, you will receive a confirmation e-mail from [email protected] that will contain the ticket voucher/s that you will need to exchange for hard ticket/s.

After submitting payment information, if for whatever reason you do not receive a confirmation e-mail or you receive an error message, it is your responsibility to verify with Gateway Cineplex and/or Ali Mall Cinemas Customer Service if your order has been processed. Gateway Cineplex and Ali Mall Cinemas will not be responsible for your losses (monetary or otherwise) if you assume that an order was not placed because you did not receive a confirmation e-mail or received an error message.

Exchange Voucher for Hard Ticket/s

You must proceed to the dedicated lane/counter at Gateway Cineplex and/or Ali Mall Cinemas and present the following:

• A printed copy, or a digital copy on a mobile device, of the Voucher received via email.
• One (1) valid government-issued ID.
• If credit card is used for payment, physical copy of the credit card used upon purchase. However, if you are not the owner of the credit card used, you must present a photocopy of the credit card and the card holder’s valid ID.

NOTE: Your voucher and/or ticket is valid only on the indicated Screening Date, Screening Title, Screening Time, Cinema Number, and Seat Number/s.

MTRCB Rating

Gateway Cineplex and Ali Mall Cinemas strictly adhere to the Movie and Television Review and Classification Board’s (MTRCB) rating for each screening titles. Patrons are required to show valid proof of age for PG, R-13, R-16 and R-18 before admission.

Gateway Cineplex and Ali Mall Cinemas reserve the right to refuse admission if patron fails to show a valid proof of age upon Cinema personnel’s request, even after patron has purchased a ticket.

Children below 1 year old

Infants or children below 1 year old are discouraged from entering the cinemas. However, should the infant’s companion/s insist, Gateway Cineplex and/or Ali Mall Cinemas will still require an admission ticket for the infant, which must be paid full price.

Web Service Fee

A web service fee (service charge) is assessed for each ticket purchased in exchange for the convenience and ease of purchasing tickets remotely.

Ticket Limits

When purchasing tickets, you are limited to ten (10) tickets for each movie and/or cinema assignment per purchase transaction. This ticket limit is clearly identified on the screening page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets if you exceed the published limits, including orders associated with the same name, e-mail address, billing address, credit card number or other information.

Refunds and Exchanges

Before purchasing tickets, it is your responsibility to carefully review the Screening Date, Screening Title, Screening Time, Cinema Number, and Seat Number/s. Gateway Cineplex and Ali Mall Cinemas reserve the right to refuse requests for exchanges or refunds after a ticket has been purchased.

Cancelled Screening

All ticketed screenings shall proceed regardless of weather conditions. However, in the event that weather and/or other outside considerations render screenings impossible, the Gateway Cineplex or Ali Mall Cinemas Management will make the final determination regarding cancellation and refund availability. Gateway Cineplex and Ali Mall Cinemas will issue refunds ONLY if a screening is cancelled in its entirety.

In the event that a screening is cancelled in its entirety, the refund of tickets purchased using a credit/debit cards or GCash will be facilitated within 7-9 banking days.

Errors

If the amount you paid for a ticket is incorrect whether because of, among others, an error in the ticket price published on the Site, or if you are able to order a ticket before its designated on-sale date, or if you are able to order a ticket that is not supposed to be available for sale, Gateway Cineplex and Ali Mall Cinemas shall have the right to cancel that order or voucher or ticket, and refund to you the full amount that you paid, including fees.

Rejection and Ejection

Gateway Cineplex and Ali Mall Cinemas reserve the right to refuse admission to, or eject, any person whose conduct is deemed to be disorderly or in violation of existing policies, without obligation to refund.

Permissions

You agree that the screening for which you purchase tickets is a public event and that your appearance or actions inside and outside the venue where the event occurs are likewise public. You further agree to have no expectation of privacy regarding your conduct or actions at the event. You grant permission to Gateway Cineplex and Ali Mall Cinemas and the film distributor management to utilize your name, image, likeness, appearance, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication, or reproduction made of, or at, the event for any purpose, without further authorization from or compensation to, you or anyone acting on your behalf.